Hired by new ownership of a boutique, luxury resort to support existing service players and senior team members, and make strategic operations adjustments during the opening of the resort’s $8 million facilities expansion. Expansion includes a new inn property representing a 60% increase in lodging space:
- Providing strategic development vision for expansion of resort. This includes operational processes development, review of architectural plans, and business entity recommendations.
- Developing custom short and long term strategic budgeting model in an Excel platform using historical financial data and current operating expenditures. Model will enable more effective, integrated budgeting and forecasting for the various revenue drivers in the resort, including lodging, events, restaurants, and retail space, as well as accommodate intended development and expansion projects.
- Redesigning Rooms Division processes and staffing to integrate new property with existing resources, providing structure and guidance as teams transition to a larger, more complex operation. Specific tasks include management coaching, process and communication design, and financial analysis.